Policies

When you place an order we collect your name, email address, phone number, shipping or billing address and order history. We also receive basic website usage data through cookies and analytics tools.

• Personal details: name, email, phone, shipping and billing address
• Order history and customer communications
• Website usage data via cookies and analytics

To process and fulfil orders, to confirm and arrange payment, to answer support questions, to improve the site and to send occasional updates you can opt out of at any time.

We do not sell or rent your personal information. We share only what is necessary with the carriers, payment providers and email platforms that run our business.

You can ask us to access, correct or delete your personal data at any time by emailing support@shopcrownedlace.com.

By using this site you agree to use it lawfully. Misuse, including fraudulent activity, may result in denied service.

We work to display every piece accurately. Colors and textures can vary slightly with lighting, screen settings and styling.

Prices and availability may change without notice. Because pieces are hand-finished and limited, we reserve the right to refuse or cancel an order.

Orders are placed online without payment. We confirm each order with you, then you settle in store at pickup or by arrangement before shipping. An order is only accepted once we have confirmed it.

All content on this site — images, logos, text and branding — belongs to Crowned Lace, LLC and may not be used without permission.

Orders are processed within 2–5 business days, excluding weekends and holidays.

Once shipped, domestic (U.S.) delivery typically takes 3–7 business days. International delivery takes 7–14 business days depending on location.

You receive a tracking number by email as soon as your order ships.

We are not responsible for packages marked as delivered. Please contact the carrier directly to open a claim.

Please check your shipping address at checkout. We are not responsible for delays or losses caused by an incorrect address.

For hygiene and quality-control reasons, all sales are final. Hair bundles, lace frontals, closures, units and beauty products cannot be returned or exchanged, and we do not refund for buyer's remorse or incorrect orders.

If your order arrives damaged or you receive the wrong item, contact us within 48 hours of delivery with your order number and clear photos of the issue. Approved claims receive a replacement or store credit at our discretion.